Microsoft Outlook program is used by a large number of people for personal as well as professional emailing purposes. However, it can pose problems such as my Outlook keeps crashing, loads improperly, and sometimes, it may even fail to open. There can be a broad range of reasons causing Outlook to crash or freeze. In this post, we’ll discuss the causes for the Outlook crash along with their respective solutions.
Here we go……….
A few of the major reasons causing Outlook keeps crashing problems are given below:
- Outlook expired and our outdated version is installed on your system.
- Issues with the extensions or add-ins.
- Damaged PST files.
- Hardware issues or windows systems infected by viruses.
- Incorrect steps are taken to update Outlook.
Ways to Identify Reasons of Outlook Crash
Do you want to know the reason why Outlook crashes? First, download and install the Office configuration analyzer tool. This is a free diagnostic tool and works well for all versions of Outlook. Once the tool gets installed, run it and choose to generate an Outlook report. For this, follow the below-mentioned steps.
- Click on start a scan.
- Select Outlook.
- Enter any name of your choice in the label section.
- Finally, click on start a scan.
This tool not only gives the reasons for Outlook crashes but also scans for performance issues, available updates, outdated add-ins, and more.
Once you find that the scan report has been compiled, just open it. Go to the Events log section: Application Event Log Entries for the Last Outlook crashes then. The red section in the report indicates Outlook crashes. Now, look for the faulty module name and path and analyze them. If the name doesn’t show anything, look at the module path. Please note: –
- In case the path goes to the system32 folder, there is a chance that the crash is caused by Outlook itself.
- But, if the module path goes to the program files folder, the program in that folder is responsible for the Outlook crash.
Solutions to Resolve Outlook Keeps Crashing Issue
Below we are going to discuss some important fixes that stop Outlook from crashing. Read and implement it carefully.
1. Restart Your System
Restart your computer and re-access your Outlook and see if it’s working or not. It is recommended to run Outlook for at least 15 minutes, if the issue persists, try another method.
2. Update Your Microsoft Outlook
There might be compatibility issues with your system’s operating system and Outlook. To fix this issue, you need to update Outlook to the latest version. Here are steps you need to go for:
- Launch Outlook first.
- Click the file and then click on the office Account.
- Click options now. It is adjacent to the Office updates option.
- Hit the update now button and a new Outlook version will get detected.
- Update your Outlook. ( Follow on-screen instructions)
- Now, run Outlook and see if it works.
In case of Outlook still crashes, move onto the next solutions.
3. Check Outlook Account Settings Configuration
If the above two solutions didn’t resolve your issue, check and rectify the Outlook account settings. Follow these steps:
- Launch Outlook first.
- Click on the File tab.
- Go to Account settings and choose your Outlook Account.
- Click repair then. It is in the header section.
- Enter your username and password and then click on Next.
- At last, open Outlook again and see if the problem is solved or not.
4. Deactivate Unnecessary Add-ins
Users might install multiple Outlook add-ins to enhance and boost productivity. Sometimes, it can be the reason for Outlook crashes. Try to deactivate them and see if the problem is resolved. Open Outlook and go to the file. Click options and then add-ins. Now, go to the bottom of the Outlook options window and ensure the Manage option is set to COM Add-ins. Then, click on Go and uncheck unnecessary Outlook add-ins. Disable the add-ins and click ok. Finally, close Outlook, reopen it, and check if the issue has been solved or not.
5. Rebuild the Damaged Outlook Data File
Corrupted files tend to create an error in Outlook. We are going to mention some easy steps to repair them effortlessly.
- Open Outlook and click the file.
- Now, go to the Account settings menu and choose Account settings.
- Click on the data file tab and then tap open file location.
- Find the .PST file from the list, click on it and click Rename. Click.OLD in the extension.
- In case you see.PST file, go directly to the next step.
- Once, rebuilding of the data file finishes, restart Outlook.
Don’t close Outlook until the rebuilding process completes.
6. Reinstall Office 365 to Repair .PST Files
When you find the .pst files in the location list, reinstall MS office 365 to fix Outlook keeps crashing issue. Go to the control panel, select category under the view by, and then move your cursor to programs and click uninstall a program. Find Microsoft Office 365, right-click on it and click uninstall. Then again install Microsoft Office 365 on your system. (Follow on-screen instructions). Once, process finishes, reopen Outlook.
7. Disable the Security Software Temporarily
Configure to disable the antivirus program to troubleshoot the issue. Just uninstall the antivirus software and ensure to reinstall the authenticated one.
Guess the above methods have worked aptly for you. But, if the problem still persists, you can contact Outlook online help team.
Also, don’t forget to tell us which one of the above methods has worked for you? Drop it in the comment section.